Shipping Information

Shipping Policy

We pay shipping for all orders $99.00 and over.  We ship via UPS Ground or USPS Priority Mail.  All orders under $99.00 will be charged a flat rate of $8.95.  Different shipping rates may apply to Hawaii and Alaska, and you will be notified of these rates before the order ships

We only ship to the 50 United States

Expedited shipping is available (Next Day Air, 2nd Day Air) for an additional charge at checkout.

UPS or USPS does not pickup on Saturday, Sunday or holidays, so orders placed on those days will ship the following business day.

Pickup: The option to pickup at our location is Passaic, NJ is also available, and payments can be made with cash or credit card.

In order to keep prices low, we reserve the right to ship packages in the most cost effective manor.  There are factors beyond our control that could delay your shipment once it leaves our warehouse, and we cannot guarantee arrival dates or be held responsible for weather delays, issues with UPS or USPS, etc.  You will be notified via email if your package is delayed for any reason.

Lead Times

Orders placed before noon eastern time will ship in 1-2 business days.  Orders received on Saturday or Sunday will generally ship on Monday or Tuesday.  Some items like barber chairs and salon mats may ship directly from the manufacturer, and will incur additional lead times.  These items will be noted in the description portion of the item page.
 
Some manufacturers import items that occasionally have extended back orders that are beyond our control.  We cannot be held responsible for these backorders and our liability will be limited to issuing an immediate refund at your request for items that are delayed.  If we know an item will be delayed for more than one week, we will contact you and ask if you would like to wait or prefer a refund.

Shipping Equipment

Large Equipment such as barber chairs will ship on wooden pallets via freight/LTL carrier.  Our standard freight delivery will be curbside to your commercial address, which means your order will be unloaded just inside your driveway or placed next to your front door. If necessary, please be sure to have help ready to transport the equipment into the building. A signature will be required upon receipt.

Due to a number of factors, including road weight limits, local regulations, and commercial truck restrictions, freight delivery to residential areas will incur additional charges. We recommend delivery to commercially zoned addresses whenever possible to save money. Delivery inside your business is not included but can be arranged for an additional charge.

We always request that the carrier calls you to arrange the delivery day and time, but a representative from our shipping team will reach out with tracking info once your order ships, and to make sure things go smoothly.

When your equipment arrives be sure to:

Inspect order for damage. As soon as your shipment arrives, inspect it in its entirety for signs of damage. Do this before signing any delivery receipt. Take note of dings, dents, punctures or signs of tampering. Only accept the package and sign after you have carefully inspected its arrival condition.

Report damages. If you do find notable signs of damage, open the package while the driver is still there and check the item. If you do find damage, please give our shipping department a call immediately at 973-815-2000 before taking any action. Take photos of the damage and make sure to note any viable damage on the delivery receipt. Due to carrier policies, be sure to contact us within 24 hours of receiving the shipment to notify of any other damage unnoticed at the time of delivery. If we are not notified within the 24hr window, we are unable to guarantee a resolution for any damaged items and may not be held responsible for replacement of damaged items.

Compare delivery receipts. Compare the number of boxes in your delivery with the number of boxes on your delivery receipt. The number of boxes should always match the delivery receipt. If there is a discrepancy, please make sure to notate on the delivery paperwork.  If you do not inspect your delivery upon arrival, EBS will not be able to cover costs of damages.

Sign and approve. Once you are completely satisfied that your delivery is correct and in perfect condition, sign the receipt of delivery. Once again, if part of your order is incorrect or damaged, contact our customer service or shipping team immediately upon delivery.

Open package and check contents. If your delivery packaging appeared to be in good order and you signed the delivery receipt, open the packaging and inspect its content. Contact us within 48 hours with any issues. Keep all packaging materials for the first 30 days or until you are 100% sure that you are satisfied with everything in your order.